Privacy Policy

Cressida Direct, LLC ("Cressida Direct," "we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website at cressidadirect.com (the "Site"), use our broker portal, submit a loan application, or otherwise interact with us.

Please read this policy carefully. By using the Site or submitting information to us, you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of the Site.

This policy does not apply to third-party websites, applications, or services that may be linked from our Site. We encourage you to review the privacy policies of any third-party services you access.

A. Information You Provide Directly

We collect personal information that you voluntarily provide when you:

• Submit a loan inquiry or application through our website or broker portal
• Register as a mortgage broker on our platform
• Contact us via our contact form, phone, or email
• Upload documents in connection with a loan submission
• Subscribe to our Market Insights newsletter or email communications

This information may include:

• Full name, email address, phone number, and mailing address
• Business name, license number, and professional credentials (for brokers)
• Property address, property type, loan amount, and loan purpose
• Borrower entity type and credit score (if voluntarily provided)
• Financial documents including tax returns, bank statements, rent rolls, and financial statements
• Any other information you choose to include in notes or document uploads

B. Information Collected Automatically

When you visit our Site, we automatically collect certain technical information, including:

• IP address and approximate geographic location
• Browser type, version, and operating system
• Pages visited, time spent on pages, and navigation paths
• Referring URLs and search terms used to find our Site
• Device identifiers and session data

We use cookies, web beacons, and similar tracking technologies to collect this information. See Section 7 (Cookies) for more detail.

C. Information from Third Parties

We may receive information about you from third parties such as credit bureaus, public records databases, title companies, and business partners in connection with evaluating a loan application or verifying broker credentials.

We use the information we collect for the following purposes:

• Loan Processing: To evaluate, underwrite, process, and fund loan applications submitted through our platform.
• Broker Portal Operations: To register and manage broker accounts, track loan submissions, and communicate loan status updates.
• Communications: To respond to inquiries, send loan status notifications, and provide customer support.
• Marketing: To send Market Insights articles, rate updates, and promotional communications (with your consent where required by law).
• Compliance: To comply with applicable federal and state laws, including the Bank Secrecy Act, USA PATRIOT Act, Fair Credit Reporting Act (FCRA), and state lending regulations.
• Fraud Prevention: To detect, investigate, and prevent fraudulent transactions and other illegal activity.
• Site Improvement: To analyze usage patterns, improve our website, and develop new features and services.
• Legal Obligations: To respond to lawful requests from government authorities and to enforce our terms and agreements.

We do not sell your personal information. We may share your information in the following circumstances:

A. Service Providers

We share information with trusted third-party vendors who assist us in operating our business, including cloud hosting providers, document management systems, email service providers, analytics platforms, and payment processors. These vendors are contractually obligated to use your information only as directed by us and to maintain appropriate security measures.

B. Loan Participants

In connection with a loan transaction, we may share borrower information with title companies, appraisers, escrow companies, attorneys, co-lenders, investors, and other parties necessary to originate, fund, or service the loan.

C. Referring Brokers

If a mortgage broker submitted your loan application through our broker portal, we may share loan status updates and relevant transaction information with that broker.

D. Legal and Regulatory Requirements

We may disclose your information when required by law, court order, subpoena, or government regulation, or when we believe disclosure is necessary to protect our rights, prevent fraud, or ensure the safety of our users or the public.

E. Business Transfers

In the event of a merger, acquisition, sale of assets, or other business transfer, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control.

We implement industry-standard technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your browser and our servers
• Encrypted storage of sensitive data at rest
• Access controls limiting data access to authorized personnel on a need-to-know basis
• Regular security assessments and monitoring
• Secure document upload and storage infrastructure

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security. If you believe your information has been compromised, please contact us immediately at [email protected].

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, regulatory, accounting, and reporting requirements. Loan application records are typically retained for a minimum of 7 years in accordance with federal lending regulations. Broker account information is retained for the duration of the business relationship and for a reasonable period thereafter. You may request deletion of your information subject to our legal retention obligations — see Section 9 (Your Rights) below.

We use cookies and similar tracking technologies to enhance your experience on our Site. Cookies are small text files stored on your device that help us recognize you and remember your preferences.

Types of Cookies We Use

• Essential Cookies: Required for the Site to function, including authentication and session management for the broker portal.
• Analytics Cookies: Help us understand how visitors interact with our Site so we can improve performance and content.
• Functional Cookies: Remember your preferences and settings to provide a more personalized experience.

You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of our Site, including the broker portal login.

Our Site may contain links to third-party websites, including resources referenced in our Market Insights articles. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information. The inclusion of a link does not imply our endorsement of that site or its privacy practices.

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to our legal retention obligations.
• Opt-Out of Marketing: Unsubscribe from marketing communications at any time by clicking "unsubscribe" in any email or contacting us directly.
• California Residents (CCPA): California residents have the right to know what personal information is collected, the right to delete personal information, the right to opt-out of the sale of personal information (we do not sell personal information), and the right to non-discrimination for exercising these rights.

To exercise any of these rights, please contact us at [email protected] or call 877.308.7557. We will respond to your request within 30 days.

Our Site and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will take steps to delete such information.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you by email or through a prominent notice on our Site. Your continued use of the Site after any changes constitutes your acceptance of the updated policy.

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: